top of page

Terms & Conditions

Sales Terms + Refund Policy 

​

All Sales Final

All products are sold as-is and all sales are final. We do not accept returns or offer refunds.

Product Use + Responsibility

Our products and educational materials are intended for lawful use only, including gourmet and medicinal mushroom cultivation, educational purposes, and general home growing. You are responsible for following proper handling and sanitation practices. S&B Gourmet Mushrooms is not responsible for misuse of products, improper handling, or results caused by environmental conditions or user error.

Grow Kits

Grow kits are non-refundable.
The success of a grow kit depends on factors outside our control (temperature, humidity, airflow, sanitation, and handling).

Exception (Course + Kit Support):
If you purchased our Grow Kit Masterclass/course and followed the course instructions, but were still unable to achieve a successful harvest, you may request assistance and evaluation. If we determine you were unable to succeed despite following the course steps, we may offer a store credit or replacement at our discretion. (No cash refunds.)

Consumables + Cultivation Supplies

Due to the nature of cultivation supplies, we do not offer returns or refunds on:

  • Agar plates

  • Liquid cultures

  • Substrate, grain, or any sterile/cultivation materials

  • Grow equipment that has been opened or used

Damaged or Incorrect Orders

If your order arrives damaged, missing items, or incorrect, you must contact us within 72 hours of delivery with:

  • A clear photo of the shipping box (including label)

  • Photos of the damage and the item(s)

If confirmed, we may provide a replacement or store credit at our discretion.

Shipping & Delivery Issues

Once a package is marked delivered by the carrier, responsibility transfers to the carrier and the delivery address provided at checkout. We are not responsible for:

  • Packages delivered to the wrong address due to customer entry error

  • Theft after delivery

  • Delays caused by the carrier or weather

We will assist with carrier claims when possible.

Payments

We accept:

  • Debit/Credit Card

  • PayPal

Subscriptions (Courses/Memberships)

If you purchase a subscription, you may cancel at any time. Access remains active until the end of your current billing period unless otherwise stated at checkout. We do not provide prorated refunds for partial billing periods.

Business Info

S&B Gourmet Mushrooms
Newbury, Ohio
Email: sayreblairgourmetmushrooms@gmail.com
Website: sbgourmetmushrooms.com

bottom of page